Privacy policy

Effective date: October 7, 2026

This policy explains how Roomkins ("we", "us") handles personal information when you visit roomkins.com, contact us, or place an order.

Our contact details are on our Contact information page.

Privacy contact: support@roomkins.com

Information we collect

Depending on how you use the store, we may receive:

your name, email, phone number, and delivery address;
order details, payment status, and information needed to support or refund an order;
messages and return requests you send us;
device and usage details, such as IP address, browser, pages viewed, and privacy choices; and
other information you choose to give us.

Payment providers process the payment details you submit at checkout. Please do not send card details in support messages.

How we use information

We use personal information for these purposes and legal reasons:

Orders and requested help: to take steps you ask for before a purchase and to carry out a purchase contract, including payment, delivery and ordinary order support.
Legal records and rights: to meet accounting, tax and other legal duties, including handling requests to exercise privacy rights.
Store security and other support: for our legitimate interests in running a secure store, answering general questions, preventing misuse, and handling or defending claims. We use this basis only where those interests are not outweighed by your rights and interests.
Email marketing: with your consent, for example when you sign up for our welcome offer. Placing an order or contacting support does not by itself sign you up for newsletters. You can withdraw consent using the unsubscribe link in a marketing email or by contacting us.
Product reviews: after delivery, we may email you to ask for a review of what you bought, as part of our order relationship. You can ignore these emails or ask us to stop.
Optional tracking and personalization: with consent where required, subject to the privacy choices described below. These uses are separate from information needed to process an order.

You do not have to provide information requested by the store. If you leave out details needed for an order or support request, we may be unable to complete it. Newsletter signup and optional privacy choices are separate from your purchase.

Shopify and other providers

Shopify hosts our store and helps us provide checkout, manage orders, and keep the store secure. Shopify also uses information from interactions with our store alongside information from other merchants to provide enhanced services, including personalized experiences, store improvements, and advertising. You can read about Shopify's own use of information and exercise your rights with Shopify through its Consumer Privacy Policy and privacy portal.

We use Zoho Mail to receive and answer messages sent to support@roomkins.com and hello@roomkins.com. This includes your email address, message contents, and any attachments you choose to send. Zoho processes this information to provide the email service. Its Privacy Policy explains its handling of information entrusted to it.

Our forms, including the contact form and the welcome-offer sign-up, use hCaptcha to help prevent spam and automated abuse. This security service may process information such as your IP address and the time of an interaction. Its US-based provider, Intuition Machines, explains its processing and international arrangements in the hCaptcha Privacy Policy.

Our supplier integration is CJdropshipping. It connects catalog and order information with the store. Its authorized access includes customer contact, delivery, order and related technical information. For the orders it fulfills, order and delivery details are used to arrange shipment, provide tracking and resolve delivery issues. The CJdropshipping privacy policy explains its services.

We also use service providers for store administration and customer messaging. They can access relevant customer or order information through permissions granted in Shopify. Payment providers receive the information needed to process payments and refunds; the available payment services are shown at checkout. Shipping carriers receive delivery information for the shipments they handle.

We may also disclose information where required by law or needed to protect legal rights.

Information may be processed outside the country where you live. Our Shopify account uses US hosting. Shopify's Data Processing Addendum describes the safeguards for its international transfers, including Binding Corporate Rules for relevant transfers within the Shopify group and approved standard contractual clauses where applicable.

Our support mailbox uses Zoho's EU service. Zoho describes limited support access from India under contractual safeguards and supplementary measures in its EU privacy FAQ. EU storage does not mean every service operation takes place only in the EU.

You can contact support@roomkins.com for more information about the providers that handle your information and applicable transfer safeguards.

Advertising with Meta

We advertise on Facebook and Instagram. To measure those ads and show them to people who are likely to be interested, we use Meta's pixel and Conversions API through Shopify's Facebook & Instagram app. When you visit the store, view a product, add it to your cart, check out or place an order, Meta Platforms may receive details such as the pages you view, the items and order value, your IP address and device information, and contact details you give at checkout, such as your name, email, phone number and location.

Meta uses this information under its own Privacy Policy. Where consent is required, these tools run only after you allow them. You can opt out of this sharing with Your Privacy Choices or Cookie preferences in the footer, or by emailing support@roomkins.com.

Cookies and privacy choices

Cookies support store functions such as security, the cart, and saved choices. Optional tools, where used, are described in our Cookie Notice.

Choose Cookie preferences in the footer to manage Shopify's optional personalization, marketing and analytics controls. Required cookies remain active. Our Cookie Notice explains the current regional scope and how to change your choices.

For help with privacy choices, email support@roomkins.com. You can also manage Shopify's own use of your information through its privacy portal. Browser settings let you remove or block cookies, although this can affect store functions.

Keeping information

We decide how long to keep information by its purpose:

Order, payment-status, and refund records are kept while needed to fulfill the order, handle claims, and meet accounting or other legal requirements.
Support messages are kept while needed to resolve the request and any related order issue or dispute.
Newsletter records are kept while you remain subscribed. After you unsubscribe, we keep only the information needed to respect that choice and document consent or withdrawal.
Security and privacy-choice records are kept for as long as needed for their security or consent purpose.

When information is no longer needed, we delete or anonymize it, subject to legal requirements and provider backup processes.

Your rights

You can contact support@roomkins.com to ask for access to your information, correction, deletion, restriction of use, or a portable copy. You can also object to certain uses and withdraw consent where we rely on it. These rights have conditions and exceptions under applicable law. Withdrawing consent does not affect processing that took place before withdrawal.

For requests that require identity verification, we may ask for information needed to confirm that the request concerns your information. We do not require identity verification merely to unsubscribe from email marketing or to make a browser-level advertising opt-out. We will respond within the time required by law.

You may authorize another person to make a request for you. Where appropriate, we may ask them for proof of permission or ask you to confirm it directly. You do not need to create a store account to make a privacy request.

You can ask us to opt you out of personal-information sharing or use for targeted advertising where applicable. Where the law gives this right, you can also use Your Privacy Choices in the store footer. Shopify's enhanced services and our use of Meta's advertising tools may involve sharing for advertising under some US privacy laws; this is separate from using delivery details to fulfill an order.

If we decline a request, you can ask us to review the decision by replying to our response or emailing support@roomkins.com. We will explain the outcome and any further appeal or complaint rights that apply. We will not discriminate against you for exercising your privacy rights.

You can complain to Datatilsynet, the Norwegian Data Protection Authority, or another competent privacy authority. You may contact us first so we can try to resolve your concern.

Children

The store is intended for adults shopping for their pets. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can review the request.

Changes

We may update this policy as our services or practices change. We will update the date and give any notice required by law.