Shipping policy

This policy explains how we deliver orders placed at roomkins.com.

Where we deliver

We deliver to street addresses in the contiguous United States: the lower 48 states and Washington, DC. We can't deliver to Alaska, Hawaii, US territories, PO boxes or military addresses. If an order has a PO box address, we will email you to correct it, or cancel it with a full refund. Delivery must be available for your address at checkout.

Orders ship directly from our fulfillment partner's warehouse in China. We do not offer local collection.

Processing and delivery

Each product page shows an estimated arrival time. It includes processing and transit time. Tracked shipping is currently free; any shipping charge is always shown at checkout before you pay. Arrival times are estimates, not guarantees.

An order confirmation means we received your order. It does not mean the parcel has shipped.

Tracking

We email your tracking link as soon as the tracking number is created, which can be shortly before the carrier receives the parcel. Tracking may take a few days to show its first update. Email support@roomkins.com if you need help checking a shipment.

Taxes and border fees

Any sales tax we collect will be shown before you pay. Roomkins will cover import duties, import taxes and customs-clearance charges for accepted orders; these are separate from checkout sales tax.

If a carrier or customs office asks you to pay an import charge, email support@roomkins.com before paying so we can arrange a solution. We will not pass an additional import charge on to you after your order is accepted.

If dispatch is delayed

If we learn that an item cannot arrive within the estimate shown when you ordered, and it has not shipped yet, we will email you promptly, before it is due to ship. We will explain the delay, offer a new shipping date we can reasonably meet, give a reply-by date, and ask whether you want to wait or cancel for a full refund of the unshipped item and its related charges.

If we cannot give a supported new shipping date, you decline the delay, or you do not agree by the reply-by date in our email, we will cancel the unshipped part of your order and refund what you paid for it, including its related delivery charge and tax. We will process this refund within five business days of cancellation. We will not treat silence as agreement to wait. We will ask again if a further delay is needed. Business days are Monday through Friday, excluding US federal holidays.

Late, missing, or returned parcels

Email support@roomkins.com if the delivery estimate has passed or tracking shows a problem. We will check with the carrier and update you. If the order is confirmed lost, we will offer a replacement or a refund of the amount paid for the lost order.

If tracking says delivered but you cannot find the parcel, check nearby delivery spots and household members, then contact us. We will investigate with you and the carrier.

If a parcel comes back to the sender, we will explain why and agree on the next step with you. We will not charge for another delivery without your agreement. If the return was caused by our mistake, we cover the correction.

Address changes and cancellation requests

If an address is wrong or you want to cancel, email support@roomkins.com as soon as possible. We will try to stop or update the order before dispatch. Once it has shipped, an address change or cancellation may not be possible. Your refund rights and rights if shipping is delayed still apply.